Written Return and Refund Policy

Returns and Refunds

At BuytheBagandMore.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, we will gladly accept returns and issue refunds under the following terms:

  1. Return Period: You have 14 days from the date of delivery to initiate a return.

  2. Eligibility for Returns:

    • Items must be in their original condition, unworn, and undamaged.
    • All original tags and packaging must be intact.

  3. Return Process:

    • To initiate a return, please contact our customer support team at audra@buythebagandmore.com within the 14-day return period.
    • Provide your order number, the reason for the return and picture of the concern.
    • Our team will provide you with instructions on how to proceed. In the case of jewelry please refer to the Jewelry Return Policy

  4. Return Shipping:

    • Customers are responsible for the return shipping costs.
    • We recommend using a trackable and insured shipping method to ensure the safe return of your items.

  5. Refunds:

    • Once we receive and inspect the returned items, we will process your refund.
    • Refunds will be issued to the original payment method.
    • Please allow 5-7 business days for the refund to be processed and reflect in your account.

  6. Non-Refundable Items:

    • Personalized or custom-made items are not eligible for returns or refunds, except in cases of manufacturing defects.

  7. Exchanges:

    • We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

  8. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact us immediately. We will arrange for a return or replacement at no additional cost to you.

  9. Third-Party Jewelry Return Policy:

    • Some of our products are third-party jewelry items. For these products, we follow the return and refund policies specified by the third-party sellers. Please refer to the product description or contact our customer support team for information regarding the return policy for specific jewelry items.

If you have any questions or concerns about our return and refund policy, please don't hesitate to contact our customer support team at returns@buythebagandmore.com.